At Intercultural Teams, we value your privacy. This Privacy Policy describes the privacy practices of Intercultural Teams (“Intercultural Teams”, “we” or “us”) and applies to the information we collect about you when you use our website and online services (collectively, the “Services”), or when you otherwise communicate with us.
1. Scope of this Policy
This Privacy Policy explains how we collect, use, and protect personal data when you:
- Visit our website or contact us,
- Use our platform as an administrator or learner, or
- Participate in one of our training programs or related services.
When we process personal data on behalf of our clients (for example, data about participants in a training program managed by a client), we act as a data processor. In that case, the client’s own privacy policy applies.
This Policy applies to the personal data we process— such as contact details, account information, and communication with our clients as a data controller and platform users.
We do not knowingly collect or process personal data from individuals under the age of 16. Our Services are intended for business professionals and organisational use only.
2. Collection of Information
We may collect the following types of personal data:
- Contact details: name, work email address, phone number, organization, and job title.
- Account information: login credentials, role (admin/user), platform activity.
- Communication data: messages or inquiries you send to us.
- Usage data: information about how you use our website or platform (e.g., access logs, cookies, IP address).
- Training information: progress, completion status, and feedback when you participate in a course.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds under the GDPR:
- Contract performance: to provide our Services, manage your account, and fulfill our obligations under our agreement with you or your organization (Article 6(1)(b) GDPR).
- Legitimate interests: to improve our Services, ensure platform security, prevent fraud, and conduct analytics (Article 6(1)(f) GDPR). We have assessed that these interests do not override your fundamental rights and freedoms.
- Legal obligation: to comply with applicable laws, regulations, and legal processes (Article 6(1)(c) GDPR).
- Consent: for sending marketing communications or using certain cookies. You may withdraw your consent at any time by clicking the unsubscribe link in our emails or adjusting your cookie preferences (Article 6(1)(a) GDPR).
4. Use of Information
We use the information we collect to:
- Provide and manage access to our platform and training services;
- Process transactions and send related information, including confirmations and invoices
- Communicate with clients and participants, respond to comments, questions, and customer support requests;
- Improve and personalize our services;
- Send administrative information and updates;
- Send marketing communications (with your consent);
- Comply with legal and financial obligations and secure our systems.
5. Disclosure of Information
We do not sell or rent personal data. We may share data with:
- Service providers who help us operate our platform (e.g., hosting, analytics, or email services);
- Professional advisors (e.g., accountants or lawyers) if needed;
- Authorities when required by law.
- Affiliated companies; your data may also be shared between Intercultural Teams and our current and future parents, affiliates, subsidiaries and other companies under common control or ownership, for purposes consistent with this Privacy Policy.
All third parties are bound by confidentiality and data protection obligations.
6. Intenational Transfers
If we transfer personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place — such as EU Standard Contractual Clauses or equivalent protections.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account data: retained for the duration of your account plus 1 year after account closure.
- Training records: retained for 7 years to comply with legal and contractual obligations.
- Communication data: retained for 3 years for customer support and quality purposes.
- Marketing data: retained until you withdraw consent or we no longer have a legitimate interest.
- Financial records: retained for 7 years in compliance with Dutch tax and accounting regulations.
When personal data is no longer needed, we will securely delete or anonymize it.
8. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include encryption, access controls, secure hosting environments, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your rights
Under the GDPR, you have the right to:
- Access your personal data;
- Request correction or deletion;
- Object to or restrict processing;
- Request data portability;
- Withdraw consent (where applicable). you can do this at any time by emailing privacy@interculturalteams.com or using the unsubscribe link in marketing emails. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
You can exercise these rights by contacting us at privacy@interculturalteams.com.
If you are not satisfied with our response, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at https://autoriteitpersoonsgegevens.nl/
10. Cookies
We use cookies to make our website and applications work properly and to understand how visitors use it. We use the following types of cookies:
- Essential cookies: necessary for the website to function properly (e.g., login sessions).
- Analytics cookies: help us understand how visitors interact with our website (e.g., Google Analytics).
- Functional cookies: remember your preferences to enhance your experience.
You can manage your cookie preferences at any time through our cookie banner or your browser settings.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date at the top. If we make material changes, we will notify you by email or through a prominent notice on our website prior to the changes taking effect. We encourage you to review this Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Intercultural Teams | itim international
Email: privacy@interculturalteams.com
Da Costakade 307; 1052SH Amsterdam, Netherlands
Last Updated: November 1, 2025