Overview
Connect Intercultural Teams with HiBob to sync employee data and deliver cultural intelligence to your global teams.
Integration method: Enterprise API (HiBob uses API-based integrations) User sync: Via HiBob API or webhook automation
Prerequisites
- HiBob account with API access
- HiBob Service User or API token
- Intercultural Teams enterprise account with admin access
Step 1: Create an API Key in Intercultural Teams
- Navigate to Admin > L&D Plugins
- Click Add Platform:
- Name: e.g. "Acme Corp HiBob"
- Platform Type: HiBob
- Go to the API Keys tab and Generate API Key
- Copy the API Key and Secret immediately
Step 2: Configure User Sync
Option A: HiBob Webhooks
- In HiBob, go to Settings > Integrations > Webhooks
- Create webhooks for employee create/update events
- Use a middleware (Zapier, Make, custom Lambda) to transform and forward to
POST /api/enterprise/v1/users/sync
Option B: Scheduled API sync
- Use HiBob's People API to fetch employee records
- Transform and sync via
POST /api/enterprise/v1/users/sync
Field mapping:
| HiBob Field | Intercultural Teams Field |
|---|---|
| Employee ID | external_id |
| Work Email | email |
| First Name | first_name |
| Last Name | last_name |
| Department | department |
| Site / Office | location |
| Work Country | country_code |
Step 3: Embed Cultural Tools
Deliver cultural content to employees through:
- Links in HiBob — Add links to cultural tools in custom sections, onboarding tasks, or announcements
- Simulator embed — Generate embed URLs via
POST /api/enterprise/v1/simulator-access - Custom integration — Use the Enterprise API to surface cultural data in HiBob custom reports or dashboards
Step 4: Cultural Data API
Use the Enterprise API for team culture analysis and assignment briefings:
- Cultural profiles, team comparisons, assignment briefings, country briefs, and more
- See the Enterprise API Reference for full documentation
Troubleshooting
Webhook not triggering sync Check that the webhook URL is correctly configured in HiBob and your middleware is running. Verify the API key is active in Intercultural Teams.
Country code format issues Intercultural Teams expects ISO 3166-1 alpha-2 codes (e.g. "DE", "JP"). Map HiBob country names to codes in your sync middleware.